by Janna Goijaerts, Natascha van der Zwan, Jet Bussemaker

Policies often set ambitious goals for social services, envisioning a welfare system that is preventative, tailored, and complementary. Yet, as middle managers in street-level organisations know all too well, reality frequently falls short of these ideals. In our recent research article, just published in Policy & Politics, we explore the discrepancy between policy goals and actual service delivery, shedding light on the role of middle managers within this gap.

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