Catherine Durose discusses her latest article with co-authors Jonathan Justice and Chris Skelcher. Catherine is on the Editorial Board of Policy & Politics and is based at the University of Birmingham, UK.
What is the best way to organize the design and implementation of public policies and services? We do not pretend to know. Further, we would argue that a meaningful answer can be provided only contingently. It might therefore be more productive to ask a slightly different question: How can we go about figuring out – in a given situation at a specific time with respect to a specific complex of decisions and services – what the best way might be?
A century ago, industrial engineer Frederick Taylor famously argued that managers ought to determine the one best way to do any given task, and then train their subordinates to do things in precisely that best way. Contemporary scholars of organization, however, tend to agree that activities for which a single best way can be prescribed and implemented are very rare. In the 1950s, scholars in the rapidly suburbanizing U.S. debated whether local -government policies and services were better organized through a multiplicity of jurisdictions or through unitary consolidated metropolitan governments. Versions of that debate continue to this day, not only in the U.S. and Continue reading Is there “one best way” to govern public services?