Tag Archives: targets

Targets Can Enhance the Impact of Partnership-Working on Social Outcomes

Rhys Andrews
Rhys Andrews

by Rhys Andrews, James Downe, and Valeria Guarneros-Meza, Cardiff University, UK

Targets for public service improvement are frequently derided as heavy-handed, top-down mechanisms that have dysfunctional and potentially disastrous effects on organizational behaviour. Yet, there is growing statistical evidence to suggest that targets can actually prompt public organizations to deliver improved service quality and responsiveness. While much of this research on targets has focused on relatively narrow public service outcomes, such as hospital waiting times or examination results, Continue reading Targets Can Enhance the Impact of Partnership-Working on Social Outcomes