Month: May 2023

Understanding how policymakers respond to problems by learning from abroad

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by Umut Aydin

Policymakers frequently introduce policies originating in other countries, even when they are initially sceptical that they will work in their own country. Researchers have called this phenomenon ‘policy transfer’ and have sought to explain why and how it happens. However, frequently it is hard to distinguish why policymakers in one country adopt a foreign-inspired model: Is it because the policy is imposed by a powerful country or an international organization as part of a trade deal or membership negotiations? Or do policymakers imitate other countries’ policies voluntarily but rather automatically, without reflecting on whether it is appropriate for them? Alternatively, do they learn from other countries, observing how they tackle similar problems and borrowing from successful examples? 

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Design of services or designing for service? The application of design methodology in public service settings

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by Kirsty Strokosch and Stephen P. Osborne

The design of public services has traditionally been conducted by managers who aim to improve efficiency. In recent years though, human-centred design has been used increasingly to improve the experience of public service users, citizens and public service staff (Trischler and Scott, 2016). Design also encourages collaboration and creativity to understand problems and develop solutions (Wetter-Edman et al., 2014). This can include user research to understand current experiences and/or testing prototypes through quick repeated cycles of re-design.

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