Tag Archives: public perceptions

Government’s social responsibility, citizen satisfaction and trust

P&p blog authorsEran Vigoda-Gadot, Shlomo Mizrahi and Nissim Cohen

How much do we trust the government? To what degree do we feel that it has a responsibility to ensure that its citizens are healthy? Do these issues have any relationship with our satisfaction with the services the government provides?

These are important questions, particularly when we face major issues like pandemics. We know that when we trust people or institutions, we are more willing to cooperate with them, take risks, commit to them and share information with them. In contrast, when we don’t trust people or institutions, we may fear them, be defensive in our interactions with them, not cooperate with them and distort the information we give them. Continue reading Government’s social responsibility, citizen satisfaction and trust