Simon Bishop and Justin Waring
Cutting ribbons on gleaming new buildings, politicians have long sought to bolster their public image through association with new facilities developed as the flagships of public service reform. ‘Out with the old and in with the new’ is the clearly intended message. But beyond rhetoric of ‘cutting edge design’ and ‘state of the art working’, there is very rarely any deeper conversations of how new buildings affect the lives of the employees and members of the public who use them daily. Even within more detailed deliberations over new facilities by planners and service managers, the focus tends to be on how new spaces are going to work functionally – cost, technical and ergonomic features of building projects are the predominant concerns. Continue reading Looking into the hybrid spaces of public service reform – what are the implications for staff and users?