Tag Archives: user-oriented design

Design in public administration: a typology of approaches

hermus et al pic.pngMargot Hermus, Arwin van Buuren & Victor Bekkers  

The idea that public policies and services are in need of improvement or even innovation is widespread: they need to be more efficient and effective, because of financial pressures, but we also want them to be more responsive and tailor-made to citizens’ needs. One proposed solution is the introduction of design in public administration practice. This means that policies and services are seen as objects that are designed consciously to meet certain goals and/or requirements, rather than changed incrementally or negotiated politically. Thus far, the discussion surrounding design centres on its potential benefit and desirability in a public sector context. However, in our recent article in Policy & Politics, we focused on the unanswered questions regarding the way design is currently used. In what ways is design applied? With what goals? And what types of artefacts are being devised? With these questions in mind, we conducted a systematic literature review looking at applications of design in journal articles published in public administration journals between 1989 and 2016.   Continue reading Design in public administration: a typology of approaches