Tag Archives: citizen involvement

Can citizen involvement in the recruitment of front-line employees help to identify candidates who will be effective at co-production?

Trischler P&PJakob Trischler

In our recent open access article in Policy & Politics, Johan Kaluza and I take as our starting point for our argument the point that public service organisations should recognise citizens as active co-producers rather than passive recipients in service design and provision. Indeed, there are a number of studies showing that citizens are capable and willing to contribute to public service outcomes that are beneficial not only to themselves but also to the broader citizenry.

However, an important question in the co-production debate is how organisations can effectively engage and enable citizens to become co-producers. We argue that one answer to this question lies in the role taken by front-line employees. Through direct contact and collaboration with service users, they can ‘activate’ citizens to co-produce. Taking this argument one step further, we ask if the actual recruitment of these front-line employees could be a co-produced process with respective service users involved? But what happens when relevant users are actually involved in the recruitment of social workers, teachers, or employment officers? Continue reading Can citizen involvement in the recruitment of front-line employees help to identify candidates who will be effective at co-production?

Political Innovation, Digitalisation and Public Participation in Party Politics

Schmidthuber et al

 

 

 

 

 

Lisa Schmidthuber, Dennis Hilgers and Maximilian Rapp

Public sector institutions increasingly make use of modern information and communication technology to exchange knowledge with stakeholders and involve external actors in decision-making. Public participation has the potential to increase the knowledge base relevant for innovation and continuous improvement in policy-making. It can also enhance the relationship among actors, increase public trust and improve citizen satisfaction. Our recent article in Policy & Politics focuses on public participation in party politics. Specifically, our research focused on a political party which involved citizens in the development of its programme using an online platform.  Continue reading Political Innovation, Digitalisation and Public Participation in Party Politics