Tag Archives: street-level Bureaucrats

Can citizen involvement in the recruitment of front-line employees help to identify candidates who will be effective at co-production?

Trischler P&PJakob Trischler

In our recent open access article in Policy & Politics, Johan Kaluza and I take as our starting point for our argument the point that public service organisations should recognise citizens as active co-producers rather than passive recipients in service design and provision. Indeed, there are a number of studies showing that citizens are capable and willing to contribute to public service outcomes that are beneficial not only to themselves but also to the broader citizenry.

However, an important question in the co-production debate is how organisations can effectively engage and enable citizens to become co-producers. We argue that one answer to this question lies in the role taken by front-line employees. Through direct contact and collaboration with service users, they can ‘activate’ citizens to co-produce. Taking this argument one step further, we ask if the actual recruitment of these front-line employees could be a co-produced process with respective service users involved? But what happens when relevant users are actually involved in the recruitment of social workers, teachers, or employment officers? Continue reading Can citizen involvement in the recruitment of front-line employees help to identify candidates who will be effective at co-production?

SPECIAL ISSUE BLOG SERIES: Blog 7 – How nudges can improve the effectiveness of welfare policies

Special issue blog series on advancing our understanding of the politics behind nudge and the ‘behavioural insights’ trend in public policy.

bonvinJean-Michel Bonvin, Emilio Paolo Visintin, Frédéric Varone, Fabrizio Butera, Max Lovey and Emilie Rosenstein

In our recent article in Policy & Politics, we analysed how nudges impact on the effectiveness of welfare policy implementation. The actions and decisions of street-level bureaucrats (SLBs), ie civil servants working directly with the general public, are crucial to the implementation of public policies. Consider for example the crucial role of social workers, teachers, nurses or police officers for our daily life. And of particular relevance to the current coronavirus pandemic: the dedicated engagement of SLBs in emergency units of hospitals, care homes for the elderly and delivering social benefits to unemployed people. Continue reading SPECIAL ISSUE BLOG SERIES: Blog 7 – How nudges can improve the effectiveness of welfare policies

SPECIAL ISSUE BLOG SERIES: Blog 2 – Behavioural insights into what motivates public employees on the front line to respond to reforms championed by elected politicians

Special issue blog series on advancing our understanding of the politics behind nudge and the ‘behavioural insights’ trend in public policy.

Don leeDon Lee 

My recent article in Policy & Politics investigates how bureaucrats on the front line make policy implementation decisions. Political leaders and lawmakers tend to assume that street-level bureaucrats will follow their direction and implement polices as they devised. However, front line workers, in fact, have room to interpret the policies in the implementation process. To understand what important factors influence street-level bureaucrats’ implementation decisions, my article examines two central elements in policy implementation: 1) whether street-level bureaucrats’ policy orientation is congruent with that of elected politicians and 2) to what extent street-level bureaucrats have discretion in implementing policies. Continue reading SPECIAL ISSUE BLOG SERIES: Blog 2 – Behavioural insights into what motivates public employees on the front line to respond to reforms championed by elected politicians