Tag Archives: co-design

Can citizen involvement in the recruitment of front-line employees help to identify candidates who will be effective at co-production?

Trischler P&PJakob Trischler

In our recent open access article in Policy & Politics, Johan Kaluza and I take as our starting point for our argument the point that public service organisations should recognise citizens as active co-producers rather than passive recipients in service design and provision. Indeed, there are a number of studies showing that citizens are capable and willing to contribute to public service outcomes that are beneficial not only to themselves but also to the broader citizenry.

However, an important question in the co-production debate is how organisations can effectively engage and enable citizens to become co-producers. We argue that one answer to this question lies in the role taken by front-line employees. Through direct contact and collaboration with service users, they can ‘activate’ citizens to co-produce. Taking this argument one step further, we ask if the actual recruitment of these front-line employees could be a co-produced process with respective service users involved? But what happens when relevant users are actually involved in the recruitment of social workers, teachers, or employment officers? Continue reading Can citizen involvement in the recruitment of front-line employees help to identify candidates who will be effective at co-production?

Introduction to the Special Issue on the potential of design to improve public policy and administration

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Arwin Van Buuren, Jenny Lewis, Guy Peters, William Voorberg

In recent years, policy makers and administrators have shown increasing interest in design approaches to address policy problems. Design methods offer innovative perspectives on persistent policy problems (e.g. climate change; ageing population; urbanization etc.). Given the enormous influx of design toolboxes, design approaches and design steps, there is a search for an ‘ultimate design approach for public sector problems. But there are different approaches that can be used and which have different strengths.

In our introduction to the special issue on design and public policy we distinguish three rather different design approaches in public sector design.   Continue reading Introduction to the Special Issue on the potential of design to improve public policy and administration