Special issue blog series on strategic management of the transition to public sector co-creation
Christopher Ansell and Jacob Torfing
In our recent article in our special issue on Strategic management of the transition to public sector co-creation, we reminisce briefly about the time when bureaucracy with its hierarchical command structure and emphasis on compliance with written rules was the only game in town. This was understandable, since the public sector was tasked with solving simple problems through large-scale provision of services such as schooling, health care and social welfare. This task called for exploitation of the bureaucratic forms of organisation propagated by industrialisation.
Then, from the 1970s onwards, the criticisms of the public sector for being inefficient and delivering poor services and failing governance solutions started to grow and the public sector was confronted with the question whether to ‘make or buy’. As a result, we saw the expansion of quasi-markets where public and private service providers competed for contracts and customers. This development turned citizens into demanding, dissatisfied and complaining consumers expecting service without having to contribute anything themselves towards problem solving. In the increasingly cash-strapped public sector, this development seems to be unsustainable. We need to mobilise the manifold resources of users, citizens and private stakeholders in order to provide needs-based services and create new and better solutions through mutual learning and innovation. Continue reading SPECIAL ISSUE BLOG SERIES: Blog 2 – Co-creation: the new kid on the block in public governance
Sarah Ayres, Steve Martin and Felicity Matthews,
Co-editors of Policy & Politics
New virtual issue from Policy & Politics: Working with citizens and changing behaviours
In this month’s virtual issue we showcase our latest research on the topic of the state working with citizens and changing behaviours. As governments grapple with the longer-term implications of the COVID-19 pandemic, invoking behavioural change will be a key measure in the easing of lockdowns and the maintenance of social distancing, Against this backdrop, the articles below provide a series of instructive lessons. Continue reading Virtual issue on Working with citizens and changing behaviours
Arwin Van Buuren, Jenny Lewis, Guy Peters, William Voorberg
In recent years, policy makers and administrators have shown increasing interest in design approaches to address policy problems. Design methods offer innovative perspectives on persistent policy problems (e.g. climate change; ageing population; urbanization etc.). Given the enormous influx of design toolboxes, design approaches and design steps, there is a search for an ‘ultimate’ design approach for public sector problems. But there are different approaches that can be used and which have different strengths.
In our introduction to the special issue on design and public policy we distinguish three rather different design approaches in public sector design. Continue reading Introduction to the Special Issue on the potential of design to improve public policy and administration
By José Nederhand and Ingmar van Meerkerk
“The place where we organize care, how we provide care, and those who provide the care will change” – Dutch Ministry of Care (2013), Vision on Care and the Welfare Labour Market.
The Dutch Ministry of Health has announced extensive reorganization of the care system. Just like in many other Western countries with ageing populations, the welfare state is subject to major reforms. In parallel with academic debates, the idea of co-producing and self-organizing public services seems to have penetrated the discourse of politicians and governors all over the world. Politicians state that in order to keep care provision affordable, accessible and in line with societal demands, responsibilities should be shifted ‘back’ to society. Through volunteering, citizens are expected to shoulder tasks formerly performed by the state, either by partnering and co-production with the state or by self-organization. Our systematic content analysis shows that citizens are now generally framed as active service producers which are, and should be, part of the general system of care service delivery. This activation of citizens has considerable implications for the roles, competences and responsibilities of care professionals. In fact, government is calling for a new public service ethos of professionals, see our recent article in Policy and Politics. Continue reading The modern welfare state in transition: framing new co-production roles and competences for public professionals